Please follow the instructions below when uploading your Proof of Address (POA). Providing a valid and clear document will help ensure your verification is processed quickly.
Accepted documents
- Utility bill (electricity, water, gas, internet, etc.)
- Mobile operator bill or statement
- Bank statement (including neobanks)
- Document issued by a government organisation (note: not all government documents will be accepted)
Document requirements
- The document must display your full name and current residential address.
- It must be dated within the last three (3) months.
- Information on the document must match the details on your ID. If details differ, the submission will be rejected.
- The Proof of Address document must not be the same as the ID document.
- Documents must have a clearly visible issue date. Documents without a date will be considered invalid and rejected.
Format & photo guidelines
When taking a photo or scanning the document, please ensure:
- The entire document is visible and not cropped.
- Files are submitted in their original form — either a photo/scan image or the original PDF.
- Screenshots or photos of a screen (e.g., of a monitor or phone display) are not accepted.
- Documents must be clear, legible, and unaltered.
- When uploading an official PDF, submit the original PDF file (not an image of the PDF).
Unacceptable documents
The following will not be accepted as Proof of Address:
- Screenshots or photos of documents displayed on a monitor or phone
- Edited, cropped, or otherwise altered documents
- Medical bills
- Purchase receipts
- Insurance statements
- Partial pictures or pictures with envelopes or unrelated items visible
- Any document that does not show your name, address, and issue date
Please ensure your submission follows these guidelines to avoid delays, resubmissions or rejection during verification.
Note: If you are unsure whether a specific document will be accepted, choose a recent official bill, bank statement, or government-issued document that clearly shows your full name, address, and an issue date within the last three months.