← Back to news

NiceHash will fully reimburse its users

Ljubljana, January 31, 2018 - NiceHash, the largest and leading crypto-mining marketplace is committed to reimburse all users that were affected by the security breach that happened on December 6, 2017.

Repayment program

NiceHash has created the Repayment program scheme for NiceHash internal wallet users and external wallet users that were affected by the security breach. The Repayment program will start on Friday, February 2, 2018, and will initially reimburse 10% of the old balance amount to all users that were impacted by the security breach. NiceHash is committed to periodically repay the remaining amount to all users in the coming months. This means all users will be fully reimbursed, at the same time and under same conditions. Every new part of the reimbursement program will be announced in advance and users will be able to monitor repayment progress. If any user notices he had not received any respective payment, such user should immediately notify NiceHash in order to receive such payment. The old balance will be repaid in Bitcoins (BTC) and not in the fiat value or any other cryptocurrency. Below you can find more detailed information and instructions for internal wallet users and external wallet users.

Repayment program for internal wallet users

Users that were registered on the NiceHash platform before December 6, 2017 can log in to their account and can see their old balance tab under the Wallet section on their Dashboard. The old balance shows the total amount of Bitcoins (BTC) that users had on their wallet address prior to the attack. This balance will be fully reimbursed by NiceHash to users current balances, starting with the initial ten percent of the total amount on Friday, February 2, 2018.
Registered users should enter the Repayment program by clicking the “Enter repayment program” button on their Dashboard. Users will be notified about all future payments in advance.

Repayment program for external wallet users

Users who were not registered with NiceHash at the time of the attack and were using the NiceHash service with their external wallet address will also be reimbursed in the same way as internal wallet users. External wallet users can go to the following page and enter their external wallet address (that they were using at the time of the attack) to see their old balance.
This balance will be fully reimbursed by NiceHash to users external wallet addresses, starting with the initial ten percent of the total amount on Friday, February 2, 2018. Users will also be able to monitor repayment progress on the miner page.
NiceHash will only reimburse the funds to the addresses that were in use at the time of the attack. NiceHash cannot repay to any other wallet address as we do not have a KYC process for external wallet users.
Conditions for payment to external wallet addresses do apply with the Repayment program. When you reach 0.01 BTC you are eligible for payment. NiceHash will include your old balance in this amount. For example, if your old balance (that is going to be reimbursed) is 0.009 BTC, you still have to mine an additional 0.001 BTC to this external wallet address so you reach 0.01 BTC in total. Once the combined balance shows 0.01 BTC, payment will be made to your external wallet address.

The investigation on the security breach is still ongoing, with the support of international law enforcement and cyber forensic teams, and while we want to be as open and transparent as we can, for reasons of ongoing investigation we can’t provide many details at this time. We are in active discussions with investors, but this process will require more time and due diligence than originally anticipated.

If users have any additional questions, we advise them to open a support ticket. Our company representatives are also present on the NiceHash subreddit and we advise everyone to follow our social media announcements for the latest information and press releases.


Thank you,
Your NiceHash team.

Twitter feed

Follow NiceHash

Other links